Privacy Policy

1. Information We Collect

a. Personal Information You Provide

When you contact us through our contact form, email, or phone, we may collect:

• Your name
• Email address
• Phone number
• Message content and any other information you choose to provide
• Your timeline for buying or selling (if provided)

By submitting this information, you consent to its collection and use in accordance with this Privacy Policy and Canada's Anti-Spam Legislation (CASL).

b. Automatically Collected Information

Our website may automatically collect certain technical information to improve user experience and site functionality:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website

2. How We Use Your Information

a. Real Estate Services

We use your information to:

• Respond to your inquiries about buying or selling real estate
• Provide property information and market updates
• Schedule viewings and consultations
• Assist with your real estate transaction

b. Communication

When you submit a contact form, we use your information to:

• Respond to your specific inquiry via email or phone
• Provide requested information about properties or services
• Follow up on your real estate needs

We do not currently operate automated email marketing or newsletters through this website. Any communication you receive will be direct, personal responses from Jay Friesen. If you wish to stop receiving communications, simply reply to any email or call us at (519) 536-6542.

c. Website Analytics and Improvement

We use collected data to analyze website performance, understand visitor behavior, and improve user experience.

3. Disclosure of Information

a. No Sale or Rental of Personal Information

We do not sell, rent, or trade your personal information to third parties.

b. Service Providers

We may share your information with trusted third-party service providers who assist with:

• Email Communications: Resend (email delivery service)
• Website Hosting: Vercel (hosting platform)
• Bot Protection: Cloudflare Turnstile (form security)
• Analytics: Vercel Analytics (website performance tracking)

These providers are bound by strict confidentiality agreements and may only use your information to perform services on our behalf.

c. Brokerage Affiliation

As a broker with Gale Group Realty Brokerage Ltd., certain information may be shared with the brokerage for regulatory compliance, transaction processing, and administrative purposes.

d. Legal Requirements

We may disclose your information when required by law, court order, government request, or to protect our rights, safety, or property.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site performance. These may include:

• Essential cookies for website functionality
• Analytics cookies (Vercel Analytics) to understand visitor behavior
• Security cookies (Cloudflare) to protect against bots and spam

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These include:

• Secure HTTPS encryption for all data transmission
• Bot protection on contact forms (Cloudflare Turnstile)
• Secure email transmission through encrypted services
• Limited access to personal information by authorized personnel only

While we take security seriously, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal and regulatory requirements
• Maintain records required by real estate regulations

After the retention period, personal information is securely deleted or anonymized.

7. Your Rights and Choices

Under Canadian privacy laws, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Withdrawal of Consent: Withdraw consent for marketing communications at any time
• Deletion: Request deletion of your personal information (subject to legal retention requirements)

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If we learn that we have inadvertently collected information from a minor, we will delete it promptly.

9. CASL Compliance (Canada's Anti-Spam Legislation)

We comply with Canada's Anti-Spam Legislation (CASL). When you contact us through this website:

• By submitting the contact form, you provide implied consent for us to respond to your inquiry
• We will only send you information relevant to your specific request
• All communications from Jay Friesen include clear identification and contact information
• You can request to stop receiving communications at any time by replying to any email or calling (519) 536-6542

We do not add you to automated marketing lists without explicit consent.

10. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The effective date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.